Shifting Patterns & Switched on Retail

Consumer purchasing patterns have become far more complicated over the past 18 months with a plethora of devices and more points of sale as retailers constantly rework strategies that have changed with shoppers’ needs and desires. Finding the balance between physical store visits and on-line shopping, keeping up to speed with the latest trends, and with seasonal sales already creating a buzz – retailers have to be on their toes to keep pace.

Getting the right mix puts retailers and brands under pressure to seamlessly balance the blend of the in-store experience and the accessibility of ecommerce, bringing customers closer as off-line is on-line and on-line is off-line. So to, as we see a gradual up-tick in seasonal shopping marking the lead up to the holidays with Black Friday and Cyber Monday, at a glance retailers will need to get their supply chains and delivery systems in order; review additional payment options; have a purpose beyond the sale and ensure that a unique, exceptional customer experience is offered.

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Manufacturers Must Listen to Consumers

Adequate safety, quality and performance are no longer enough for consumers. They want electrical and electronic (EE) products that exceed their expectations, and in a connected world, they have the means to influence the way manufacturers and other consumers behave.

Our world is becoming increasingly connected. E-commerce and review sites have given consumers greater choice and the ability to influence the spending decisions of other buyers. It is estimated 93% of consumers will check online reviews before buying a new product.

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MIFF Reschedules 26th Edition to 2022

Informa Markets, the organiser of Malaysian International Furniture Fair (MIFF), the biggest industry show in Southeast Asia, has moved MIFF 26th edition from 1-4 September 2021 to 8-11 March 2022 due to the ongoing global pandemic. MIFF 26th edition will be held at the Malaysia International Trade & Exhibition Centre (MITEC) and Putra World Trade Centre (PWTC). In the absence of the physical show in 2021, the 3rd edition of MIFF Online Exhibition, MIFF Furniverse, will take place in August 2021.

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LG Objet Collection of Tailored Home Appliances

LG Electronics (LG) announces the international launch of LG Objet Collection, designed to meet the growing consumer demand for personalized, stylish and functional home appliances. Debuting as Furniture Concept Appliances at CES 2021, the LG Objet Collection’s Fridge and Freezer pair will debut in China, a market with already robust demand for LG premium appliances. Availability in key markets of Asia and Europe will follow soon thereafter.

Blurring the line between state-of-the-art home appliances and designer furnishings, the LG Objet Collection boasts a modern, minimalist design language that elevates and blends in effortlessly in any indoor environment. With a range of luxurious materials and subtle, sophisticated colors that can be mixed and matched according to preference, the collection provides a compelling way for customers to express their unique personalities tailored to suit personal tastes and the existing décor.

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Automatic Dispensing from Miele

Miele’s washing machines boast a cleaning system with automatic and accurate detergent dosing that saves time, money and is better for the environment while offering best-in-market cleaning results every time. Miele’s Jon Molyneaux explained its innovative TwinDos system.

What is the TwinDos System?

“TwinDos is a two-phase washing system built into the Miele W1 range of front loader washing machines. It uses two integrated cartridges – the first filled with a liquid detergent (UltraPhase 1) and the second, a detergent enhancer liquid (UltraPhase 2), which includes oxygenated bleach for stain removals. Both UltraPhase 1 and Ultraphase 2 are dispensed at the appropriate time in the wash cycle and the correct ratio depending on the type of wash.”

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GFK | Significant Growth in Value

The pandemic disruption to the market did not cease with the easing of lockdown regulations, however we see consumers invest in making their home comfortable and rewarding themselves with luxuries, evident as we saw significant growth in value across the home, entertainment and electronics categories as shown in Figure 1.

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Create a ‘Side Hustle’

Entrepreneurs from around the country tuned in on Zoom and Margaret Hirsch’s Facebook live page recently to listen to Global Keynote and TEDx Speaker, Nic Haralambous explain the importance of starting up a ‘Side Hustle’ to help generate extra income.

Nic joined the stalwart anchor hosts,award winning business woman, Margaret Hirsch, executive director of the Hirsch’s Group and award winning business coach Marlene Powell, in the top hundred business coaches with ActionCOACH in the world, for their weekly Entrepreneurs Workshop that has grown in leaps and bounds in popularity since its inception in early 2019.

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Covid Risk Driven Environment

As many parts of the world deal with the Third Wave of Covid-19 infections, there are growing concerns that South Africa may face harsher lockdown measures in the future as the country ramps up its vaccine roll out program.

This will have a telling impact on society and will only accelerate the reliance on ecommerce business models as the public prioritizes their health and safety. Unfortunately, this also means that there will be a challenging, risk driven environment ahead of us when it comes to fraud. This was highlighted at the Southern African Fraud Prevention Service (SAFPS) & Insurance Crime Bureau International Fraud Summit which was held virtually on 19 May 2021.

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‘DON’T STAND SO CLOSE TO ME’ | A Contactless Revolution

While the pandemic whipped into gear last year as we struggled to let go of the “before times” and “don’t touch” became the rallying cry – consumers wanted it all but at arms-length. The journey to find the sweet spot for payment methods amidst social distancing and safety concerns, quite literally took off overnight.

The statistics speak for themselves with 93% of consumers considering emerging payments such as biometrics, digital currencies, QR codes and contactless, according to Mastercard New Payments Index. With a shift post pandemic of nearly 90% of in-person global transactions taking place at a contactless-enabled merchant as reported by Mastercard Data Warehouse. To meet people’s demands, businesses are forced to jump into emerging payment trends and adapt to this in the long-term.

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